Full Problem Resolution & Expert Customer Service
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With Orchestrate’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Orchestrate Support Process
Step 1
Request Received
Step 2
Contact Enduser
to Look at Issue
Step 3
Update Enduser
on Status
Step 4
Check to make sure issue is resolved to users satisfaction
Step 5
Ask for Feedback
Service Levels
Essentials
Managed Services
- Help Desk 8-5 (remote and onsite)
- 24x7 Monitoring
- Quarterly Business/IT Review Meetings
- Backup Solution Required (Not included in monthly cost)
Basic Security
- Firewall Management
- Antivirus/Antimalware (Sophos Endpoint)
- Web Filtering
- Email Encryption/Spam Filtering (ATP Plan 1)
$125.00 device/month
with 1-year contract
$150.00 device/month
with no contract
Grow
Includes all Essential features, plus:
Managed Services
- Backup and Disaster Recovery Labor (Hardware not included)
Basic Security
- Antivirus/Antimalware (Sophos Intercept X)
Advanced Cyber Security
- Single Sign On/Password Reset
- Encryption
- Bi-Annual Risk Assessment
- Multifactor Authentication
- Vulnerability Scanning
$175.00 device/month
with 1-year contract
$200.00 device/month
with no contract
Premium
Includes all Grow Features, plus:
Managed Services
- Help Desk 7-7 (remote and onsite) Availability to customize scheduling
Basic Security
- Antivirus/Antimalware (Sophos Intercept X with EDR)
- Email Encryption/Spam Filtering (ATP Plan 2)
- Phishing Campaign
Advanced Cyber Security
- Managed Threat Response
- Quarterly Risk Assessments
Total Cyber Security
- Network Access Control (Intune)
- Datto Desktop & Server Backup
$225.00 device/month
with 1-year contract
$250.00 device/month
with no contract
Package Features
Click on the table for an ability to zoom
At Orchestrate we want to provide you with the best services and give you the response that you deserve
Noc service
Time Frame Objective
Target Service Level
4hrs
99%
4hrs
95%
2ms
85%
15m
99.5%
1hr
98%
Vault and Continuity 247TM
12hrs
90%
4hrs
99%
every
95%
How can you reach out to our fabulous help desk?
We make it easy for everyone!
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