To Help make your technology experience a little easier!
Step 1
Request
Received
Step 2
Contact Enduser
to Look at Issue
Step 3
Ask for
your Feedback
We usually send an email asking for feedback or comments from you. It’s up to you, but we really do appreciate your feedback. We always read what you have to say, and do our best to address any issues you highlight. Feedback is genuinely important and valuable to us.
Step 2
Contact Enduser
to Look at Issue
Update Enduser
on Status
Check to make sure the
issue is resvolved to the
users satisfaction
Once your ticket is resolved, we’ll check with you to confirm that things are working as they should be. You can always reopen a ticket if you feel your issue has not been resolved to your satisfaction.
Step 3
Ask for
your Feedback
We usually send an email asking for feedback or comments from you. It’s up to you, but we really do appreciate your feedback. We always read what you have to say, and do our best to address any issues you highlight. Feedback is genuinely important and valuable to us.
For basic technical support
Email us at
support@orchestrate.org
or submit a request at the bottom of this page
For service at your own convenience and for our block hour clients
Want to schedule a time that works best for you? Schedule a service through our online scheduling portal
For immediate assistance from a technician
Send us a chat through the Chat icon on your desktop or the chat option on our website!
If you feel more comfortable dropping us a call, feel free to reach our technical support via phone or a text at 513-400-4553
For urgent request, service outages, time sensitive request and moves please feel free to reach out to client services at 513-906-6340 or services@orchestrate.org
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