Client IT Request

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Orchestrate Support Process

Step 1

Request
Received

Step 2

Contact Enduser
to Look at Issue

Update Enduser
on Status

Check to make sure the
issue is resvolved to the
users satisfaction

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Resolution

Once your ticket is resolved, we’ll check with you to confirm that things are working as they should be. You can always reopen a ticket if you feel your issue has not been resolved to your satisfaction.

Step 3

Ask for
your Feedback

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Ask for your feedback

We usually send an email asking for feedback or comments from you. It’s up to you, but we really do appreciate your feedback. We always read what you have to say, and do our best to address any issues you highlight. Feedback is genuinely important and valuable to us.

We make it easy for you to start the process

You can use the most convenient method for you

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For basic technical support

Email us at
support@orchestrate.org
or submit a request at the bottom of this page

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For service at your own convenience and for our block hour clients

Want to schedule a time that works best for you? Schedule a service through our online scheduling portal

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For immediate assistance from a technician

Send us a chat through the Chat icon on your desktop or the chat option on our website!

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If you feel more comfortable dropping us a call, feel free to reach our technical support via phone or a text at 513-400-4553

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For urgent request, service outages, time sensitive request and moves please feel free to reach out to client services at 513-906-6340 or services@orchestrate.org

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12 sec.

Average waiting time

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90%

Same day fix/calls

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100%

SLA’s met

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100%

Client Satisfaction

Submit A Request

  • Please enter the details of your request. A member of our support staff will respond as soon as possible.

  • Please, enter a phone number we can reach you at in case we need to contact you for support.

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Schedule a service