Client IT Request

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Orchestrate Support Process

Step 1

Request
Received

Step 2

Contact Enduser
to Look at Issue

Update Enduser
on Status

Check to make sure the
issue is resvolved to the
users satisfaction

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Resolution

Once your ticket is resolved, we’ll check with you to confirm that things are working as they should be. You can always reopen a ticket if you feel your issue has not been resolved to your satisfaction.

Step 3

Ask for
your Feedback

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Ask for your feedback

We usually send an email asking for feedback or comments from you. It’s up to you, but we really do appreciate your feedback. We always read what you have to say, and do our best to address any issues you highlight. Feedback is genuinely important and valuable to us.